Practice News

a baby lying on a bed
19th May

Positive Pregnancy Test - Self-Refer for Antenatal Care

Positive Pregnancy Test - Self-Refer for Antenatal Care

As soon as you have a positive pregnancy test, you can now refer yourself directly for maternity care at the Hospital within the South Eastern HSC Trust.

maternity-self-referral.pdf (hscni.net)

 

You will be asked to complete the self referral form and email it to the relevant address.

vaccine
27th Apr

980 Over 75’s vaccinated by the Health Centre on the 26/04/2022- That’s a record!!

980 Over 75’s vaccinated by the Health Centre on the 26/04/2022- That’s a record!!

We had planned for around 700 patients to be vaccinated- so thank you to everyone who came along, or brought relatives along.

Also a massive thank you to everyone for their patience and understanding as we carried out the vaccination clinic- traffic on the roads surrounding the Church were very busy and we apologise for any inconvenience.

 

There are no further planned large scale booster clinics at the  moment, however for those 75 and over that didnt get their vaccine, we have catch up clinics at the health on Thursday 5th of May and Thursday 12th of May. Please phone 07546251996 or 07546251993 to make an appointment. 

a hand holding a mobile device
6th Apr

TEXT MESSAGING

IMPORTANT UPDATE FROM THE HEALTH CENTRE

Over the last few weeks we have introduced a new text messaging system to help communicate test results to patients who have consented to text messaging services.

The main benefits for you are that you will be informed of any action needed without the need to call the Health Centre. In the main these will be used to let you know your blood tests have been satisfactory. If you havent heard anything from us please phone Mon to Fri between 2-4 p.m. 

It also helps divert traffic away from the phone lines, so patients can get through easier regarding other queries.

Any test results that require any advice or follow up tests will be communicated to you.

Please be reassured that should you wish to get further detail regarding your results you can still call the Health Centre and speak to a member of the team (Monday to Friday 2-4 p.m.).

We will continue to monitor how this new service is working and communicate any changes going forward.

 

Thank you for working with us to improve communication.

PF
28th Mar

Pharmacy First

Pharmacy First : To help with everyday health conditions

For FREE confidential advice and treatment ask your Pharmacy-First-Minor-Ailments-Poster-A4-High-Res.pdf

Includes : ACNE, ATHLETE'S FOOT, DIARRHOEA, EAR WAX, GROIN AREA INFECTION, HAEMORRHOIDS, HEAD LICE, MOUTH ULCERS, ORAL THRUSH, SCABIES, THREADWORMS, VAGINAL THRUSH, VERRUCAE.

 

 

a hand holding a mobile device
17th Feb

SMS Text Consent

We are sending text messages to patients who havent consented to SMS texting yet. We will be using texts to send patients blood results and appointment reminders etc. You will not be receiving any junk information.

We are also posting letters out to those patients who we dont have a record of having a mobile phone number. If you receive a letter please follow the instructions.

From Monday the 7th of March we will be starting to text patients the results of normal blood tests. 

vaccine
14th Feb

SHINGLES VACCINATION

We are running Shingles vaccination clinics at the health centre. 

Clinics will be held on Mondays 21st, Tuesday 22nd, Wednesday 23rd and Monday 28th of February.

Please PHONE 028 91 882176 OR 07546251993

Anyone Aged 71 to 79 can be vaccinated.

a person wearing a hat
7th Jan

Exemption from mask wearing

vaccine
23rd Nov 2021

COVID 19 VACCINATIONS WINTER WALK IN FOR OVER 40'S

From Friday 19th November 2021, over 40s who got their 2nd COVID-19 vaccine 6 months ago, can get their BOOSTER at the Ulster Hospital Acute Services Block and the Lisburn Primary & Community Care Centre at the Lagan Valley Hospital.

NO APPOINTMENT REQUIRED.

Free parking available, please follow the signs.

From Monday 29th November there will be weekend and evening slots available, more details to follow.

First Dose PFIZER: Aged 12-17 (if tested positive for COVID-19, must wait 12 weeks before vaccination) and 18+.

Second Dose PFIZER: Aged 16/17 who are 12 weeks from first dose OR 12 weeks following a positive COVID-19 test result (whichever is later).

Boosters: Aged 40+ who had their second dose 6 months previous.

Current Operating Times:
Ulster Hospital Acute Services Block

Monday-Friday, 9.30am-3pm

Lisburn Primary and Community Care Centre
Monday-Friday, 9.30am-3pm

Those attending for vaccination must bring photographic ID or proof of address/DOB and where possible a Health & Care Number and the date of your previous vaccination.

a hand holding a mobile device
22nd Nov 2021

Telephone Issues

We have noticed a number of people stating they got cut off when they were in the phone queue.

We are working with Rainbow our telephone provider to investigate these matters. If they do continue to happen please email Gavin on gavin.leeburn.z00276@gp.hscni.net

We recently updated our phone system last year and patients were complaining the lines were constantly engaged and they couldnt get through. Now that we have a queue system some patients are complaining they have to wait some time before their call is answered. We receive around 1200 calls a day, triple the average for Ards and Down area. We apologise if the length of time to answer your call is excessive, we are trying to answer your call as soon as possible.

We receive 300- 400 calls daily enquring about the Covid booster, when we had asked patients not to phone regarding this, as it prevents people with urgent enquiries getting through.

As already stated in our news section we are calling for patients to get their booster in the order given to us by the Public health agency  , sending for the elderly and most vunerable first.

If its been over 6 months since you last had your 2nd vaccine and you havent heard from us please email Gavin on gavin.leeburn.z00276@gp.hscni.net

a person sitting on a bench reading a book
16th Nov 2021

Need a new hobby?

Need a new hobby?

Are you interested in beginners Watercolour Art Class?   

The benefits of art classes for adults are numerous, including helping you unlock your creativity and improving your mental health.art class poster.docx

a woman wearing loose jeans
16th Nov 2021

Would you be interested in Tai Chi classes??

Surrounded by myth many people have asked ‘What is Tai Chi?’ Originating in ancient China, Tai Chi developed as a martial art.  Nowadays it is practiced, by over 300 million people World Wide, as an effective exercise for a healthy mind and body.

Tai Chi can help reduce stress, improve balance, general mobility and increase muscle strength in the legs.

The programme is easy, safe and effectively relieves pain and improves quality of life.TAI CHI poster.docx

vaccine
14th Oct 2021

COVID Booster and FLU Vaccinations

COVID -19 booster and Flu vaccination

 

We know our patients are eager to find out plans for the upcoming COVID-19 booster, and annual Flu vaccination campaign. We too are keen to get started in order to protect our patients as soon as possible.

We are delighted to let you know that we have just received confirmation of upcoming availability of the COVID-19 booster.

 

As we plan to administer the COVID-19 booster, the information we have received to date is that:

  • The COVID-19 booster will only be available to those whose second vaccination was more than 6 months ago.
  • The COVID-19 booster that you will be given is the PFIZER vaccine (also known as Comirnaty), regardless of whether you previously received Astra Zeneca or Pfizer.
  • The COVID-19 booster and flu vaccines can be safely administered at the same visit.

 

PLEASE NOTE

We must emphasise, our plans for COVID-19 booster and flu vaccinations are provisional but will depend on vaccine supplies and deliveries.

 

**PATIENTS who had their second COVID vaccine at least 6 months ago**

 

We plan to offer both the COVID-19 booster & Flu vaccination at the same clinic to optimise the protection as soon as possible.

 

We are planning clinics from Saturday 23rd October and inviting patients in the order advised according to JCVI eligibility criteria.

Those over 70 years and Clinically Extremely Vulnerable taking higher priority then aiming over the number of weeks to vaccinate the same groups as those eligible for flu (patients 50 years and over and those in 'at risk' groups as detailed below). 

 

We will contact you when it’s your turn to be vaccinated to book the appointment.

PLEASE DO NOT PHONE THE HEALTH CENTRE.

We plan to contact you to offer both vaccines if your second covid vaccine was given on or before 31st May 2021.

 

Clinics will be held in Donaghadee Parish church hall.

Their spacious building will be particularly useful as our patients must remain under observation for 15 minutes after receiving the Pfizer vaccine.

 

Please do not attend if you are unwell, have symptoms of COVID-19, or if you have been told to isolate. Please wear a mask and short sleeves if possible.

 

**PATIENTS who had their second COVID vaccine after 1st June 2021

but

Eligible for Flu vaccination**

 

We plan to offer the Flu vaccination to optimise the protection as soon as possible.

You would not yet be eligible to receive your COVID-19 booster but this will be given at a later date.

Should I get the Flu vaccination this year?

 

Anyone aged 50 or OVER is advised to receive the flu vaccination.

Anyone UNDER 50 with the following conditions are ALSO eligible;

  • Chronic respiratory condition COPD/Asthma
  • Ischaemic Heart Disease
  • Chronic Kidney Disease
  • Chronic Liver disease
  • Chronic Neurological Disease (Stroke TIA)
  • Diabetes
  • Immunosuppressed
  • Asplenia (removal of spleen)
  • Pregnant
  • Morbid Obesity
  • Household Contacts of immunocompromised individuals
  • Carers

 

We are also planning FLU vaccine only clinics from Saturday 23rd October.

If you are eligible for a FLU vaccine and your second covid vaccine was after the 1st June 2021 then you may go;

Click here to go ONLINE to BOOK an appointment at the next clinic

Or

Alternatively phone 07546251996 between 1 and 4 pm Monday to Friday. 

PLEASE DO NOT PHONE THE HEALTH CENTRE.

 

Flu clinics will be held in Donaghadee Parish church hall.

There is no need to remain for observation after having only had a flu vaccination.

 

Please do not attend if you are unwell, have symptoms of COVID-19, or if you have been told to isolate. Please wear a mask and short sleeves if possible.

 

 

 

 

 

COVID-19 Booster Vaccination

​As you can hopefully appreciate, this is a very complex vaccination programme. 

We will have little flexibility in offering alternative dates for COVID-19 booster and would ask that you try to attend if at all possible. 

 

Circumstances when COVID-19 booster should be delayed would be;

  • If you are within 4 weeks of a positive COVID-19 infection. 
  • If you are unwell with a severe feverish illness (note mild illnesses including mild urinary infection would not preclude vaccination)

 

We will ask you about any severe reactions to previous vaccines or medication (for example anaphylaxis to laxatives or depot steroid injections).

 

Please click on the DOH booklet 'Your guide to booster vaccination' for more detail. 

 

Further information is available;

 

Please continue to refer regularly to our news feed for latest information on clinics being offered.  Having read all our information, if you still have queries relating to COVID-19 booster vaccination, please phone the Practice in the afternoon only.  We must keep our telephone lines open in the mornings for medical advice. 

here 2 help
23rd Sep 2021

Here 2 Help 24 / 7 Support

Council, alongside their Community Planning partners, had agreed as part of their Putting People First Community Plan to support any initiative that would help raise awareness of these issues which have had a devastating impact on families and our communities as a whole.

The #Here2Help Smartphone App was developed by Noel McKee at East Antrim Counselling in order that local residents can quickly access contact details for range of support services available to them within the borough.

a person looking at a map
6th Aug 2021

Northern Ireland COVID Vaccine Passport

Arrangements have been introduced by the Department of Health to allow people to travel before official COVID-19 vaccine certification comes into place later in July. You can find out on the link below how to apply for a document to prove you have been vaccinated.

https://www.nidirect.gov.uk/services/coronavirus-covid-19-interim-proof-vaccination-document

a hand holding a mobile device
21st Jul 2021

Phone System

Since moving across to the new phone system in June we are answering 1200 calls daily, that is 400 % more than any practice in North down per day, with the same number of registered patients. With our old phone system we only had 3 lines going into the practice and thus patients were getting engaged tones, we now have 5 lines going through with a queue facility of up to 40 calls. Prior to our new phones, the number one complaint was not being able to get through on the phone and this is why we introduced the queue system with more lines.

We appreciate patients sometimes are having to wait in a queue before getting through to speak to a receptionist, so we are taking some steps to improve waiting times.

From the 1st of August, ordering repeat prescriptions over the phone will stop. There are numerous other ways to order your repeat medication with the patient access app being very straightforward to use.

From Monday 26th of July you will be able to be book a telephone appointment online via patient access for each GP up to 2 weeks in advance. 

We now have a Prescription Box outside the health centre front door. From Monday the box will be divided into Repeat prescriptions and now Acute prescription requests available with the exception of Antibiotic requests.

We hope some of these steps will make it easier for patients to get through to the health centre and reduce your call waiting times.

prescription
6th Jul 2021

Changes to Repeat Prescribing

Due to high volume of phone calls received daily, from the 1st August 2021 you will no longer be able to order your repeat medication via the telephone.

You can order online (via Patient Access)

using the right hand side of your prescription

post box at the front of health centre

order through your chemist

Or by post.

an inhaler
30th Jun 2021

Adult asthma reliever inhaler changes

 We are in currently in the process of moving all asthma reliever inhalers from repeat prescription to acute prescriptions. This is because of evidence based good practice that all patients requiring 3 or more asthma reliever inhalers in one year should have their asthma reviewed and medication adjusted to improve control, reduce risk of hospital attendance or admission and preventable asthma death. Acute prescriptions allow us to see clearly if you need your asthma reviewed. You can still request the inhaler via the usual way for acute prescription requests.

vaccine
17th Jun 2021

Proof of Covid Vaccinations for Travel

We received the following from Maragaret O'Brien Head of General Medical Services

a hand holding a mobile device
17th Jun 2021

SMS Consent

We will sending an SMS text message to all our patients to ask for patient consent to communicate via text messaging. If you are happy please reply Yes, if you do not wish to receive SMS text reminders please reply No. We will use the system to remind patients of appointments they have. You will receive the text on Wednesday 17th June around 1.30 pm from 07860035299. We will be sending out another text on Tuesday the 29th of June to those who didnt reply to the first text. 

scenic
14th May 2021

Results

Results can be given out by receptionists either by calling in person or telephoning between 2.00 - 4.00pm 

Positive Pregnancy Test - Self-Refer for Antenatal Care

As soon as you have a positive pregnancy test, you can now refer yourself directly for maternity care at the Hospital within the South Eastern HSC Trust.

maternity-self-referral.pdf (hscni.net)

 

You will be asked to complete the self referral form and email it to the relevant address.

Self Management

See our range of self management tips..

Self Management

Vaccinations 2020

Please click on these links for further information

Flu vaccination

http://www.nhs.uk/conditions/vaccinations/pages/flu-influenza-vaccine.aspx

Pneumococcal vaccination.

 http://www.nhs.uk/conditions/vaccinations/pages/pneumococcal-vaccination.aspx

Self referral to podiatry and physiotherapy

You may now self-refer to physiotherapy and podiatry. Click on the links below;

Podiatry

Please note the completed form has to be posted to Ards Community Hospital or Bangor Community Hospital as advised; Podiatry-referral-form (1).pdf

Physiotherapy

This link to the physiotherapy trust site below accepts electronic submission; Physiotherapy Self Referral Form | South Eastern HSC Trust (hscni.net)

Alternatively a form may be collected from reception and posted. 

Cancer screening programmes in NI

Click on the link below to read more about the NI Cancer Screening Programmes.

http://www.cancerscreening.hscni.net/index.htm

 

Remember to update your details

Remember to update your details. Have you recently moved house or changed mobile number? Please let us know. 

Medical Cards

Although your medical card will have a particular Doctor`s name, you will be registered with Donaghadee Practice and you can see any Doctor working in the Practice 

Combined Oral Contraceptive Pill

If you are on the combined oral contraceptive pill you need an annual pill check. If this is due then please fill in this form Combined Contraceptive Pill Check and bring it with you to your pill check appointment. If you have answered YES to any questions please make a GP appointment. Otherwise make an appointment with the treatment room.

 

14th May 2021

Private Fee's

There has been an update on our private fee's see here.private fee's

14th May 2021

Repeat Prescriptions Ordering from 1st February 2018

Important change: Repeat Prescription requests will no longer be taken via telephone

 

What are repeat prescriptions?

A repeat prescription allows you to get your regular medication without having to see your doctor each time.

 

What is changing?

Patients will no longer be able to order repeat medication via telephone from 1st February 2018. Instead you will need to order your repeat prescription by one of the following ways:

  • Online ordering – please contact the practice to register for this service
  • Dropping your repeat prescription request off at the GP practice
  • Posting your repeat prescription request to your GP practice

 

Why is this changing?

This decision has been made to improve patient safety. The Medical Protection Society have advised that practices use alternative methods for receiving prescription requests because there is a much greater chance of errors in prescribing when requests are received via the telephone.

We appreciate that patients who use the telephone service may find this change difficult initially, but we believe the change is important for patient safety.

We are keen to encourage and support patients to use the online service therefore please contact the practice if you need any assistance.

Your GP practice requires 48 hours to issue a repeat prescription, so please remember to order your repeat prescriptions in plenty of time.

We thank you for your support with this change.

14th May 2021

Chronic Pain : Please look at our chronic pain information

Chronic Pain


 

Medication Requests 

For the ordering of Repeat Medications over the phone, PLEASE PHONE AFTER 11 A.M MONDAY TO FRIDAY. This will free up the phone lines in the morning for patients requiring Emergency appointments. 


Spring Social Prescribing

Spring social prescribing helps people aged 18+ to address; social, emotional and practical needs, by connecting them to sources of comfort within their community to improve their health and wellbeing. 

https://www.springsp.org/


Missed Appointments

At our Practice, approximately 100 consultations per month are being wasted because patients fail to show up.

Cancelling appointments would free doctors, nurses and other professionals to see people who need care and attention.

We urge our patients to "play their part" to help the Practice cope with rising demand.

If you cannot make it to your appointment or no longer need a consultation, please let your GP practice know as soon as possible.

Every appointment at a GP practice is precious, especially at a time when GP services are struggling to cope with rising patient demand, staff shortages and inadequate budgets. In view of this significant problem, as a Practice we have decided to introduce a practice policy which may result in  removal of patients from our Practice list should they fail to attend appointments repeatedly.

here 2 help
14th May 2021

Welcome to Donaghadee Health Centre

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Asthma review

We are currently reviewing our Asthma patients to ensure everyone has the best possible control of their asthma. There will be invite letters going out to those patients who have been identified as requiring review. We urge all patients who receive a letter inviting them to a clinic in April or May, to accept this offer of a telephone consultation.

We will soon be moving all reliever inhalers from repeat prescriptions for our asthma patients. Patients can still request their reliever inhaler as an acute prescription. This will allow us to quickly identify those patients who need their asthma reviewed by our practice nurse. As a guide, only 3 or less reliever inhalers should be required per year if your asthma is well controlled with your preventer medication.

 

Multi Disciplinary Team workers:

Mental Health senior practitioner Michelle Teggart and Social workers Collette Watt and Meghan Dowds-Roddy have joined the practice. 

This is the Department of Health’s main plan to transform community based healthcare and will involve a change in approach. There will be more emphasis on prevention of disease, population based healthcare, a focus on mental health and better links with the community and voluntary sector. This change means that on many occasions you may be better speaking to one of the MDT staff rather than a GP. First contact Physios that formerly worked in orthopaedic clinics are a good example of this.

Person-centred support and guidance are provided for the following :

  • Isolation/lonliness
  • Carer Support
  • Relationships
  • Domestic violence
  • Parenting
  • Behavioural issues 
  • Anxiety / Low mood / Stress
  • Finances / Benefits
  • Housing Issues
  • Alcohol / Drug misuse
  • Bereavement 
  • Signposting / Referrals 
  • Weight loss
  • Community based groups and organisations. 

 

MDT project team

First Contact Dietician 

Clinics now running on Thursday mornings. Please speak to reception for more information.

First Contact Physiotherapy

If you have a soft tissue, muscle or joint problem, ask at reception for an appointment with the first contact physiotherapists, Janet Eves or Leanne Holmes